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PART- A
Questionnaire

At System Controls, we are dedicated to delivering you the most comprehensive support in the industry. In our effort to serve you better, we wish that you provide your candid feedback regarding our quality, processes and overall service and support.

Please take a moment to convey your recent experiences and let us know if your expectations were met or where you feel improvements are needed.
Personal Details
Name :
Designation :
Application Details :
Industry Segment :
Organization :
Complete Billing Address :
Telephone No :
Fax No :
Email ID :
CST No :
ECC No :
TIN No :
Date :
     
The survey, which will take about 3 minutes of your time and will be used to help us determine the degree of satisfaction with which the project team meets your project delivery and support requirements.

Each question has two elements: the degree of satisfaction you have with the current process and the level of importance (Significance) you place on this process.
 
Did we provide appropriate supporting information like brochures / technical literature to facilitate your understanding on the analysis, scope and methodologies to be used ?
Significance : Low   Medium   High  
Satisfaction : Low   Medium   High  
 
Were all your queries answered effectively in a Timely manner ?
Significance : Low   Medium   High  
Satisfaction : Low   Medium   High  
 
Did we effectively communicate with your team about the status, updates and reviews if any ?
Significance : Low   Medium   High  
Satisfaction : Low   Medium   High  
 
Was the documentation (invoices, Packing list) at the level of detail that you had expected ?
Significance : Low   Medium   High  
Satisfaction : Low   Medium   High  
 
Please provide your valued suggestions, which will help us develop better methods that will improve the quality of your response.
     
Is there a service that we currently do not provide that you would find helpful? If yes please describe.
PART- B
Questionnaire

Was our final product as per your requirements ?
Quality of the product : A   B   C   D  
Delivery : A   B   C   D  
How would you rate our overall service provided? : A   B   C   D  
Communication : A   B   C   D  
Overall Performance : A   B   C   D  
 
 
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